All shops open as usual.
Please remember to wear a mask before entering our stores. For the safety of our customers and staffs, our fitting room will be out of service temporarily.
SHIPPING INFO
HONG KONG LOCAL SHIPPING
* We also ship overseas. For details, please select your region from the region menu. If you cannot find your region. That means we currently do not ship to that region.

You may choose between the following delivery options during checkout. If you have any special requests, please leave it in the comment box during checkout.
Fee
* Always FREE if you select to pick up at our stores.

ServicesPackagingDeliver DuringApproximate Delivery Time
Deliver to door - SF Express#1Discreet Carton BoxMon-Sat 9am-6pm1 - 3 Working Days
Delivery to door - Hong Kong Post Delivery (Temp. Suspended)#2Discreet Carton Box9am-5pm (9am-12noon on Saturday)2-4 Working Days
Flexi Pick Up - EF Locker#3Discreet Carton Box24 hrs or during opening hours1 to 3 Working Days
Flexi Pick Up - S.F. Store#4Discreet Carton BoxAnytime during opening hours1 to 3 Working Days
Flexi Pick Up - Central / Causeway Bay / Tsim Sha Tsui / Tsuen Wan Store#5Discreet Paper BagAny time during opening hours0 Working Days (1-2 extra working days if stock transfer is required.)
Flexi Pick Up - 7-11 / OK Store (Temp. Suspended)#6Discreet Carton BoxAnytime during opening hours1 to 14 Days
#1: Also ships to hotels if parcel can be left at concierge. Ships to Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay, Airport, Ma Wan. Does NOT ship to other outlying islands or other areas on Lantau Island. If no one is at the delivery address upon delivery, you can arrange another delivery time with the courier. It is possible to specify call before delivery, leave parcel at concierge/reception. All orders require a signature upon receipt. Normally SF Express will be used for commercial district and Yamato will be used for residential addresses.
#2: Please note the postman cannot leave parcel to building receptions. If no one is at the delivery address upon delivery, you will receive an email sent by hello@sallystoy.com. Simply follow the instruction in the email to create your pickup PIN and use the package ID and your PIN to pick up the parcel. If the delivery address is a Hong Kong P.O. Box, we will send by surface mail. If in rare cases the package is lost, we cannot proceed with compensation because we do not have a tracking record for surface mails.
#3: A text message will be sent to your mobile phone when the package arrived. You can pick up the package within 30 hours following instructions in the text message. Flexible pick up time. 100% discreet. Fully automated. No staff is involved. Most lockers are open 24 hours.
#4: A text message with the package ID will be sent to your mobile phone when the package arrived. You can pick up the package within 3 days with the package ID. Flexible pick up time. 100% discreet. Avoid embarrassment collecting packages at home or office.
#5: When your order is ready for pick up we will notify you by email normally. You can also contact us by phone or email to check if your order is ready for pick up.
#6: We do not encourage choosing 7-11 or OK Stores as we experienced huge delay up to 2 weeks for some 7-11 or OK Stores.
Deliver to door - SF Express
Delivery to door - Hong Kong Post Delivery (Temp. Suspended)
Flexi Pick Up - EF Locker
Flexi Pick Up - S.F. Store
Flexi Pick Up - Central / Causeway Bay / Tsim Sha Tsui / Tsuen Wan Store
Flexi Pick Up - 7-11 / OK Store (Temp. Suspended)

View location of flexi pick up points:


Important information
1. Once you have placed your order, we will send you an email acknowledging the receipt of your order request. This email is only a confirmation of receipt of your order request and does not constitute an acceptance of your order.
2. We reserves its right not to accept an order for any reason in its sole discretion (including, but not limited to, any of the following):
- The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
- We identify a pricing or product description error.
- We are unable to obtain authorisation for your payment.
3. We endeavour to dispatch all products ordered within 1 working day after the order has been placed and accepted by us, with the exception of sale periods where it may take up to 3 working days.
4. Estimated delivery times are to be used as a guideline only and commence from the date of dispatch. We try our best to meet these estimates but cannot guarantee that such estimates must be met. We are not responsible for any delays caused by destination customs clearance processes.
5. We are unable to redirect orders once items have been dispatched.

Our Customer Service team will contact you as soon as possible if there are any problems with your order.

Discreet Paper Bag

Carton Box

Inside of Carton Box





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