|Services||Packaging||Deliver During||Approximate Delivery Time|
|Deliver to door - SF Express#1||Discreet Carton Box||Mon-Sat 9am-6pm||1 - 3 Working Days|
|Delivery to door - Hong Kong Post Delivery (Temp. Suspended)#2||Discreet Carton Box||9am-5pm (9am-12noon on Saturday)||2-4 Working Days|
|Flexi Pick Up - EF Locker#3||Discreet Carton Box||24 hrs or during opening hours||1 to 3 Working Days|
|Flexi Pick Up - S.F. Store#4||Discreet Carton Box||Anytime during opening hours||1 to 3 Working Days|
|Flexi Pick Up - Central / Causeway Bay / Tsim Sha Tsui Store#5||Discreet Paper Bag||Any time during opening hours||0 Working Days (1-2 extra working days if stock transfer is required.)|
|Flexi Pick Up - 7-11 / OK Store (Temp. Suspended)#6||Discreet Carton Box||Anytime during opening hours||1 to 14 Days|
|#1: Also ships to hotels if parcel can be left at concierge. Ships to Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay, Airport, Ma Wan. Does NOT ship to other outlying islands or other areas on Lantau Island. If no one is at the delivery address upon delivery, you can arrange another delivery time with the courier. It is possible to specify call before delivery, leave parcel at concierge/reception. All orders require a signature upon receipt. Normally SF Express will be used for commercial district and Yamato will be used for residential addresses. |
#2: Please note the postman cannot leave parcel to building receptions. If no one is at the delivery address upon delivery, you will receive an email sent by [email protected] Simply follow the instruction in the email to create your pickup PIN and use the package ID and your PIN to pick up the parcel. If the delivery address is a Hong Kong P.O. Box, we will send by surface mail. If in rare cases the package is lost, we cannot proceed with compensation because we do not have a tracking record for surface mails.
#3: A text message will be sent to your mobile phone when the package arrived. You can pick up the package within 24 hours following instructions in the text message. Flexible pick up time. 100% discreet. Fully automated. No staff is involved. Most lockers are open 24 hours.
#4: A text message with the package ID will be sent to your mobile phone when the package arrived. You can pick up the package within 3 days with the package ID. Flexible pick up time. 100% discreet. Avoid embarrassment collecting packages at home or office.
#5: You will receive an email notification when the orders are ready for pickup. Please collect your orders within 30 days after the email notification is sent. Please contact our Customer Service Team if you could not pick up your orders in time. Otherwise your order will be cancelled automatically and you may be unable to receive the products or refunds after the cancellation.
#6: We do not encourage choosing 7-11 or OK Stores as we experienced huge delay up to 2 weeks for some 7-11 or OK Stores.